blue modern plain prayer mat

Frequent Questions

What are my payment options?

We accept Paypal & Bank Transfers

If you wish to make multiple purchases please contact us for a quote.

What are the options for Businesses placing an order for multiple mats?

If you are a business wishing to place an order please contact us so we can set you up and account and raise a Proforma Invoice.

Simply Contact us:

Email: info@theprayermatcompany.com

Can I design my own mat?

Yes, absolutely. Please contact us to discuss your ideas and budget.

We would be happy to help!

Simply Contact us:

Email: info@theprayermatcompany.com

When will my order be posted?

Our aim is to send out your order as soon as we can.

The standard terms are that orders will be sent out within 3 – 5 Working Days.

Returns Policy

Unless goods are faulty we do not accept returns

How much is postage?

Delivery to addresses in the UK is £3.99

Do you ship worldwide?

Yes we do – Please contact us request a shipping quote.

Simply Email: info@theprayermatcompany.com

Terms & Conditions

Following Terms and Conditions apply to all items ordered from The Prayer Mat Company. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please note due to the nature of the fabric used for our Prayer Mats and the production process the size may vary slightly and you will find that the edges tend not be completely straight. We feel this all adds to the character and uniqueness of our Prayer Mats and hope you will agree.  There can be minor differences in the colour of the Mats between the image and actual mat, please be assured that you will be receiving the same product this is listed.

We may change these terms and conditions from time to time without any notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us info@theprayermatcompany.com

Can I get a refund?

Unfortunately we can’t offer you a refund or exchange.

Please contact us immediately if you are not 100% satisfied with your Prayer Mat.

What if the prayer mat is damaged or defective?

All Prayer Mats are carefully checked before shipping. We only replace them if they are defective or damaged.  If you need to exchange your prayer mat for the same item, contact us within 48 hours by sending us an email at info@theprayermatcompany.com

You will be responsible for paying for your own shipping costs for returning your Prayer Mat. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I change the delivery address?

Once your order has been placed, we are unable to change the delivery address.

Do the Prayer Mats come in a Gift Box?

All Lambs Wool Prayer Mats which are purchased at full price will be gift boxed. These boxes have been custom made in the UK for the Prayer Mats.

Other Prayer Mats will not be gift boxed unless you purchase a gift box for them.

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