1. Click the shop now section and view the products you are interested in  – please read the description carefully.
2. Select the prayer mat and add it to your basket. You can then choose to continue shopping or to process order.
3. If you would like to process your order you can do so by either registering or checking-out as a guest.
4. Choose your delivery method.
5. Select a payment method: Debit/Credit, PayPal, Apple pay
6. Confirm the order.
7. You will receive an email confirming your order.

We currently offer Free UK Shipping on all orders in January and February 2025.

This is subject to change.

Currently we only ship within the UK, however we can arrange international shipping on request, please get in touch for a personalised quote on info@theprayermatcompany.com

Don’t worry, providing we have not yet dispatched your order we can change the address for you.  Please contact us via email ( info@theprayermatcompany.com) immediately with your order number and the correct shipping address.

Please no not DM us on social media as this is not checked regularly.

Our aim is to send out your order as soon as we can. The standard terms are that orders will be sent out within 5-7 Working Days

We are a small business and would appreciate your patience  – next day/ express delivery is not something we can offer. All orders are tracked.

Please allow 14 days for delivery, after which if your order has not arrived please email us at info@theprayermatcompany.com

Please allow 14 days for delivery, after which please email us at info@theprayermatcompany.com

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us via email – info@theprayermatcompany.com

We accept Apple Pay and all major credit and debit cards for payment as well as PayPal.

Please contact us on info@theprayermatcompany.com immediately if you are not 100% satisfied with your Prayer Mat.

Please email us immediately if you wish to cancel your order giving details of why you would like to cancel your order. Please note that you will have to pay the cost of returning your order if it has been shipped.

All Prayer Mats are carefully checked before shipping. We only replace them if they are defective or damaged.  If there is a manufacturing defect please contact us via our E-mail address within 2 days of receiving the product. contact us by emailing info@theprayermatcompany.com

You will be responsible for paying for your own shipping costs for returning your Prayer Mat. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item back to us, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t currently offer exchanges on our items. Please return the items back to us using the steps above for a refund, then simply re-order again on our website. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

You can return your items within 14 days of purchase for a full refund. Items must be in their original and sealed packaging and in a re-saleable condition to be eligible for a refund.

Please email us with your intention to return and send the item back to us via a tracked service, ensuring you retain any receipts or tracking information. 

Please note we do not offer refunds on Sale items.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returned items are your responsibility until they reach us, so please ensure they are packed and sealed to avoid any damage on its way back to us.

Once we have received your item, your refund will be processed.

As soon as we issue a refund, you should get a refund notification immediately. Funds can take a few business days to show up in your account depending on the provider.